Telephony Pillars

Enterprise Virtual Routing

Never miss a lead. Our virtual telephony redirects incoming calls to active agent devices systematically.

Custom Audio Greetings

Professional voice actors record your welcome audio (English, Hindi, Telugu) to greet clients when they call.

Multi-Agent Forwarding

Press 1 for Sales, 2 for Support. Route calls dynamically to multiple employee phone lines in parallel or round-robin.

Call Logs & Analytics

Access client names, phone numbers, call durations, audio recordings, and missed call statistics instantly on the web.

Scope of Work

What a Cloud Telephony Setup Includes

A virtual number is the easy part. The value is in where calls go when you are busy, what the caller hears, and what you can see afterwards about the calls you missed.

Numbers & Call Routing

A virtual landline, mobile or 1800 toll-free number provisioned in your business name.
Your existing number ported where the operator permits it, so the number on your signboards keeps working.
Sequential, parallel or round-robin routing across your agents’ ordinary mobile phones.
Sticky routing, so a repeat caller reaches the agent who spoke to them last time.
Time-of-day and holiday routing: office hours to the team, after hours to voicemail or an on-call phone.
Department extensions — press 1 for sales, 2 for support, 3 for accounts.
Overflow to a backup number when nobody answers, so a call is never simply dropped.
Concurrent call capacity sized so a campaign spike does not return busy tones to real customers.

Voice, Menus & Recording

Professional voice recording of your welcome, menu, hold and voicemail prompts in English, Hindi and Telugu.
Multi-level menus with input validation and a repeat option for callers who mis-key.
Music or a brand message on hold, instead of silence that sounds like a dropped call.
Call recording on every leg, stored, searchable and kept for a retention period you choose.
Voicemail delivered to email and WhatsApp as an audio file, not left in a mailbox nobody opens.
An automatic callback request when the queue wait passes your threshold.
A recording consent announcement in the greeting where your compliance requires it.

Logs, CRM & Analytics

Every call logged with number, agent, duration, wait time, outcome and a link to the recording.
Missed-call alerts pushed instantly to WhatsApp and email so someone can call back within minutes.
Missed-call marketing: a caller who hangs up receives an automatic SMS or WhatsApp reply.
Caller number matched against your CRM, so the agent knows who is calling before answering.
Agent-wise reports on calls handled, average handling time and missed calls.
Peak-hour heatmaps, so you staff for the hours your phone actually rings.
Exportable call data for your own analysis, not locked inside a vendor dashboard.

What The Logs Reveal

The Numbers That Show Where Leads Leak

Most businesses have no idea how many callers give up before anyone answers. A missed call is not a neutral event — it is a lead that your competitor picks up ninety seconds later.

Missed call percentage — by hour and by agent, so the problem gets a name and a time rather than a shrug.
Average wait before hangup — which tells you exactly how long your callers will tolerate ringing.
After-hours call volume — the demand you are currently invisible to, quantified before you decide to staff it.
Unique versus repeat callers — a caller ringing four times is usually an unresolved problem, not four leads.
Campaign attribution — a separate tracking number per campaign shows which advert actually made the phone ring.
Recording review for training — real calls are the only honest material for coaching a sales team.

Samsri Innovations cloud IVR call analytics dashboard

How We Work

From KYC To Live Number

Number provisioning is governed by telecom KYC rules, so the timeline depends partly on paperwork. We tell you which stages are ours and which are the operator’s.

01

Requirement

Call volumes, team size, working hours and department structure mapped out.

02

Number

Provisioning or porting, with KYC documentation prepared and submitted.

03

Flow Design

Your call flow and menu tree drawn and approved before a single prompt is recorded.

04

Voice

Scripts written and professional recordings produced in the languages you choose.

05

Configure & Test

Routing, agents and CRM sync set up, then live test calls made from multiple networks.

06

Go Live & Train

Dashboard training for your team, followed by a support window for flow changes.

Handover Checklist

What Belongs To You

The number is the asset. It goes on your signboards, your vehicles and your visiting cards, so it is registered to your business from day one.

The virtual number registered to your business with the KYC filed in your name, not ours.

Dashboard logins for you and each agent with roles separating supervisors from operators.

All voice prompt and greeting audio files yours to reuse if you ever change provider.

Full call log exports available on demand, in a format you can actually open.

A documented call flow diagram so anyone can understand the routing without reverse-engineering it.

A support window for routing changes as your team grows or your hours change.

Common Questions

What Businesses Ask About IVR

Do my agents need special phones or SIM cards?

No. Calls are forwarded to ordinary mobile numbers on any network, so your team uses the phones already in their pockets. A softphone app is optional and mainly useful if you want agents taking calls on a laptop from a desk.

Can I keep my current number?

It depends on the operator and the number type. Mobile numbers can usually be ported; landline porting is often refused. Where porting is not possible we provision a new number and set your old one to forward into it, so nothing printed on your existing signage stops working.

What happens if my office internet goes down?

Calls still connect. Routing happens in the cloud and calls are delivered over the mobile network to your agents’ phones, so it does not depend on your office broadband. Only the dashboard needs an internet connection, and losing the dashboard does not lose you calls.

Is call recording legal in India?

Yes for business calls, provided callers are informed that the call is being recorded. We include a recording announcement in the greeting by default and set a retention period with you. If your sector has specific requirements, tell us and we will configure to them.

How quickly can I be live?

Typically three to seven working days from the moment complete KYC documents are submitted, for a standard virtual number. Toll-free 1800 numbers take longer because of the additional approvals involved, and porting an existing number adds the operator’s own timeline on top.

Can it connect to my CRM or website?

Yes. Caller numbers can be matched against your CRM so the agent sees the customer record on screen, and call outcomes can be written back automatically. Click-to-call from inside your CRM is available where the system supports it.

Get Started

Get a Quote For Cloud Telephony

What you need depends on call volume, how many agents share the line, whether you want a toll-free number and how deep the CRM integration goes. Tell us roughly how many calls you handle a day and we will scope it.

Get a Quote on WhatsApp Send an Enquiry Call 7890006969

We will tell you plainly if simple call forwarding would serve you better than a full IVR.

Demo Videos

Product Walkthroughs & Demos

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Virtual IVR Numbers & Business Calling